Once your order is shipped, you’ll receive a tracking number via email. You can use that number to track your package on the carrier’s website.

Orders can be canceled within 24 hours after purchase if they haven’t been shipped yet. Once shipped, cancellations are no longer possible.

Orders can be canceled within 24 hours after purchase if they haven’t been shipped yet. Once shipped, cancellations are no longer possible.

All orders are processed within 1–2 business days. You’ll receive a shipping confirmation once the order is on its way.

Large or mixed orders may be shipped in multiple packages. Please check all tracking numbers included in your shipping confirmation email. If any item is missing, contact us at upheadtcg@gmail.com and we’ll resolve it promptly.

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay.

Payment failures may occur due to incorrect billing information, insufficient balance, or card restrictions. Please double-check your card details or try a different payment method.

All prices shown on our website exclude sales tax. Applicable taxes will be calculated and displayed at checkout based on your location.

We occasionally offer discount codes during special events or promotions. Follow our Instagram @upheadtcg or subscribe to our newsletter to get the latest deals.

We accept major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal, Shop Pay, Apple Pay, and Google Pay. All payments are securely processed to protect your information.

We offer free shipping on U.S. orders over $200. For orders below that amount, shipping costs are automatically calculated at checkout based on your location and order weight

Yes, we offer international shipping to selected countries. International rates and delivery times vary depending on the destination. Please contact us for more details before placing your order.

We primarily use USPS, UPS, and FedEx for domestic deliveries. You’ll receive a tracking number via email once your order has shipped.

Orders are processed within 1–2 business days and typically arrive within 3–7 business days in the U.S. International orders may take 2–4 weeks, depending on customs clearance.

If your package is delayed or lost, please contact us atupheadtcg@gmail.com with your order number. We’ll assist in tracking the shipment or arranging a replacement if necessary.

To request a return, please contact us at upheadtcg@gmail.com within 14 days of receiving your order. Include your order number and reason for return.

We accept returns for sealed products in their original condition within 14 days of delivery. Opened items, single cards, and mystery boxes are non-refundable.

Exchanges are available only if the wrong item is sent. Please contact us with photos, and we’ll arrange a replacement or refund.

Return shipping costs are the customer’s responsibility unless the item was defective or sent incorrectly.

Please contact us immediately with your order number and clear photos of the issue. We’ll review the case and provide a replacement or store credit.

You can create an account by clicking the “Login” or “Create Account” button on our website. This allows you to track orders and view your purchase history.

Click “Forgot Password?” on the login page and follow the instructions to reset it via email.

After logging in, go to your Account Settings to update your shipping address, phone number, or other details.

Once logged in, you can view all your past orders under the “My Orders” section of your account page.

Most of our products are standard-sized trading cards and accessories. Product dimensions are listed in each product description for your reference.

All sealed products, and accessories come directly from official Pokémon and TCG distributors, ensuring authentic materials and packaging.

Each product page includes detailed descriptions, photos, and specifications. You can also contact us if you have specific questions about a product.

Product colors depend on the official design of each TCG series. Some accessories may have multiple color variations, shown on the product page.

We restock popular Pokémon and TCG products weekly. Follow our Instagram @upheadtcg or subscribe to our newsletter for restock updates.

You can enter your discount code during checkout in the “Discount Code” box before completing payment. Only one code can be applied per order.

We currently do not have a membership system, but we frequently host community events and online promotions with exclusive offers for our followers.

Follow us on Instagram (@upheadtcg) or subscribe to our newsletter to receive the latest discount codes, sales, and event news.

Yes, we offer bulk purchase options for stores and community organizers. Please contact us at upheadtcg@gmail.com for wholesale or partnership inquiries.

If you receive a defective or damaged item, please contact us within 7 days of delivery with photos and your order number. We’ll arrange a replacement or refund as soon as possible.

Since trading cards and sealed products cannot be repaired, we do not offer repair services.

We do not provide a formal warranty, but we ensure all products are genuine and in mint condition when shipped. If any issues arise upon arrival, please reach out to us immediately.